Privacy-sensitive data, or personal data, are processed via our online shop. Tactiv Recovery considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us.
In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that we:
– clearly specify our purposes before we process personal data, via this privacy statement;
– limit our collection of personal data to only the personal data needed for legitimate purposes;
– first seek your explicit consent to process your personal data in cases where your consent is required;
– take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
– respect your right to provide access to, correct or delete your personal data at your request.
Tactiv Recovery is the data controller. In this privacy statement, we explain which personal data we collect and use and for what purpose at www.tactivrecovery.nl. We recommend that you read it carefully.
If you have any questions, or want to know exactly what we track about you, please contact Tactiv Recovery.
When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this purpose, we use your name, phone number and e-mail address. We do this based on your consent. We keep this information for two years after your order is completed. We retain certain customer data for longer in connection with the statutory tax retention obligation.
Statistics and profiling
We keep statistics on the use of our webshop With these statistics, we improve our web shop in order to show only relevant information, for example. We may combine your personal data to find out more about you. Of course, we will respect your privacy at all times. If you do not want this, you can always inform us.
For this purpose, we will use your naw-data, telephone number and e-mail address. We do this on the basis of your consent. We keep this information for one year.
Provision to third parties
We cooperate with certain companies, which may receive your personal data mentioned above from us.
We would like to send you advertising about offers and new products or services. We do this:
- by e-mail
- by SMS
You can object to this advertising at any time. Each e-mail contains an unsubscribe link.
Our online shop displays ads.We do not publish these ourselves, advertising agencies we work with do. These agencies keep track of whether you like them, and use that information to provide only fun or interesting ads and offers in the future.
Provision to other companies or institutions
With the exception of the partners mentioned above, we do not under any circumstances provide your personal data to other companies or institutions, except if we are required to do so by law (e.g. if the police require this in case of suspected crime).
We keep statistics on the use of our web shop Our web shop includes social media buttons. With these, the operators of these services collect your personal data.
We use Google Analytics to track how visitors use our web shop. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to track. We allow Google to use the Analytics information obtained for other Google services. We do not allow Google to anonymise IP addresses.
Personal data security is of great importance to us. We ensure that your data is properly secured with us. We constantly update security and pay close attention to what can go wrong.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will also do our best to announce changes separately.
Inspection, modification and deletion of your data
If you have any questions or want to know what personal data we hold about you, you can always contact us. Please see the contact details below.
You have the following rights:
– get an explanation of what personal data we hold and what we do with it
– access the exact personal data we hold
– to have errors corrected
– to have outdated personal data deleted
– to have personal data transferred to another party
– withdraw consent
– object to a particular use
Please ensure that you always clearly indicate who you are, so that we can be sure we do not amend or delete data belonging to the wrong person.
Filing a complaint
If you feel we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.